“Patient Satisfaction with Nursing Care and the Role of Communication in Hospital Settings”

Name: Zakaih Hijji Taher Alturaffi

Name: Eman jawad alhadhari

Name: Nourah mohammmed aljamah

Name: Zainab Radhi Ahmad Al Radhi

Name: Maryam Radhi Ahmad Al Radhi

Name: Najla hassin mosa albeladi

Name: Abrar mohammed alabdullah

Name: Abrar abdullah hussain alalwan

Name: Layla hassan aldokhi

Name: Fuad ahmed s alothman

Name: Ibrahim mohammed j aldhmin

Name: adbullah salem s aldossari

“Patient Satisfaction with Nursing Care and the Role of Communication in Hospital Settings”

Abstract:

This study examines the impact of nurse-patient communication on patient satisfaction in hospital environments. Patient satisfaction is a multifaceted notion that includes individuals’ expectations, attitudes, and experiences related to healthcare delivery. The quality of care received is reflected, particularly via encounters with nursing staff, who are crucial in creating these impressions. Effective communication between nurses and patients cultivates trust, alleviates fear, and increases patient involvement, so improving health outcomes. The study used a descriptive technique, using literature reviews, case studies, and expert assessments to examine communication behaviors, identify obstacles, and investigate enhancement solutions. The findings indicate that active listening, empathy, cultural competency, and prompt information dissemination are essential for improving satisfaction levels. Nevertheless, impediments such as time limitations, linguistic hurdles, and substantial workloads can hinder successful collaboration. This study emphasizes the necessity for focused initiatives, such as communication training programs, patient-centered care models, and technological integration, to enhance nurse-patient interactions. The results offer practical recommendations for healthcare organizations, legislators, and nursing educators to enhance communication strategies, resulting in increased patient satisfaction and treatment quality.

Keywords: Patient satisfaction, empathy, active listening, cultural competence, patient-centered care, healthcare quality, communication barriers.

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