Name: HAMMADI ALDURIBI
Email: h_alduribi@hotmail.com
National Student Survey
Executive summary
This study examines the factors that influence student satisfaction with grades and assessments at higher education (HE) institutions in the United Kingdom. This was accomplished through the utilization of open-source data from the National Student Survey (NSS). Additionally, the research addresses a substantial void in the comprehension of the ways in which a variety of factors contribute to student satisfaction. It emphasizes the impartiality of the marking and assessment procedures. This research is founded on the growing significance of metrics in the assessment of higher education institutions, with a particular emphasis on student satisfaction. The NSS is a standardized assessment that is administered to students at universities in the United Kingdom. Furthermore, it has a substantial impact on university rankings and is essential for the quality of education and the decision-making process of students. The investigation expands upon prior research by investigating more complex determinants that are specifically associated with assessments and marks. The quantitative approach employed in the research is based on the NSS dataset, which comprises responses to approximately 26 queries across seven categories. It includes responses from approximately 446 institutions and half a million students. Descriptive statistics, correlation analysis, linear and logistic regression analysis, data filtering, data cleansing, and decision-making with missing values were implemented. Additionally, these were achieved by emphasizing Q11, which pertains to the course’s marking and assessment. The purpose of these methods is to comprehend and identify the relationships between student satisfaction and a variety of factors. Furthermore, the results of the investigation suggest that even a minor enhancement in the perceived lucidity of the marking criteria and the availability of opportunities to demonstrate knowledge can have a significant impact. Their perception of the fairness of the evaluation procedure may be significantly affected by these improvements. Additionally, the analysis underscores the fact that UK university students generally experience a high level of satisfaction, with an average satisfaction level of 80%. In fact, some categories consistently exceed 95% satisfaction, indicative of widespread student contentment.
Keywords
Student satisfaction, marking criteria, assessment fairness, feedback quality, timeliness of feedback, teaching support, intellectual challenge, student accessibility, National Student Survey (NSS), higher education (HE), quantitative analysis, regression analysis.
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